Delivery and Returns Policy

SHIPPING

*Please note: Our orders are shipped from our Japan warehouse.

The online shop requires you to log in to place an order, if you don't have an account with us, click here to create your new account register.

If you do not receive the order confirmation within a few minutes of signing up, please check your Junk e-mail folder, just in case the confirmation email got delivered there instead of your inbox.
Our domain: info@en.mwyw-onlineshop.com

PAYMENT

- PAY WITH PAYPAL


If you do not have a PayPal account, please create a new account with PayPal.PayPal stores your bank, credit or debit card details so that you don't have to type them in each time you pay. Just check out in a few easy clicks, using only your email address and PayPal password, without sharing any financial information with the seller. You can also get full protection for your purchases at no extra cost, so you can shop with confidence.PayPal accepts credit cards are: Visa, MasterCard, American Express, Discover, JCB and Union Pay
https://www.paypal.com/uk/webapps/mpp/home

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 250 million member accounts in 200 countries and regions. One advantage of using the PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

• During the Sale period, your order will take a little longer to dispatch.
• Orders will be dispatched next business day for in-stock products and where payment verification is successful if the order is received Monday to Friday. Orders placed Saturday toSunday will be dispatched by the end of the following business day.
• Orders placed during weekends and holidays will be processed the next available business day.
• Please note circumstances out of our control such as natural disasters, holiday delays, etc.
may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier.



Japan Standard Delivery :

Japan main island delivery - 660 yen

Okinawa, Hokkaido, and the remote islands - 1100 yen

• Free shipping for order with price more than 33,000 yen (inc. tax)
• If you would like to use Pay On Delivery service, the handling 330 yen (inc. tax) will be topped on the order
• In-stock items are dispatched within 1 working day. Delivery usually takes 3 to 5 working days for Japanese order

For appointing a delivery date, we recommend following the list below to choose the best date to receive your package.
関⻄西(Kansai)‧中国(Chugoku)‧四国(Shikoku) - within 3 days

東北(Tohoku)‧関東(Kanto)‧信越(Shinshu)‧東海海(Tokai)‧北陸(Hokuriku)‧九州(Kyushu) - within 4 days

北海海道(Hokkaido)‧沖縄(Okinawa) - within 8 days

If you would like to book the arriving time, the following are available to select.9am - 12 pm /12pm - 2pm/ 2pm - 4pm /4pm - 6pm/6pm - 9pm

The package will be delivered within 7 days normally.If you absent or are unable to receive your package, Sagawa Express will contact you to arrange another date for delivery.

If the following situation occurs, your package will be returned to our office and the order will be cancelled.

• The given contact person is unable to be reached upon package arrival.
• The given address is unclear or incorrect.


International Standard Delivery :

• EMS is our current international courier.
• International delivery time depends on the destination, but normally the package will bedelivered within 7-14 days after confirmed.
• Orders that are shipped outside of Japan may be subject to import taxes, customs duties andfees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
• We will provide tracking information by email after your goods have been dispatched. Please use this service to follow the progress of your delivery. If you need assistance, please contact with us.


SHIPPING RATES

The rate charged for the shipping of your order is based on the weight of the products, and your location. The rate of the currency at your location will be subject to the exchange rate on the spot, please find as below.

(The package weight is within 2kg)

ZONE1 ZONE2 ZONE3
ASIA Oceania / North America / Central America / Middle East Europe South America / Africa
¥3300 ¥4500 ¥5000 ¥7300

(The package weight is over 2kg)

ZONE1 ZONE2 ZONE3
ASIA Oceania / North America / Central America / Middle East Europe South America / Africa
¥4800 ¥6600 ¥7400 ¥11800

More information about the countries areas, please find as below.
https://www.post.japanpost.jp/int/ems/country/all_en.html


RETURNS AND EXCHANGE

We believe in our products so if you’re not satisfied with your order placed through MWYW, you may request a refund within 7 days of the arrival date for a full refund in the amount of the purchase excluding all shipping costs.
To request a return, email us at info@en.mwyw-onlineshop.com, include your order number in the email subject line and a brief message for the reason you are requesting a return. Please note that the shipping fees for all orders, as well as duties and taxes for international orders are non-refundable.

If your item arrives broken, defective or incorrect, and you would like a refund or a replacement, please contact us within 7 days of the arrival date. Include your MWYW order number in the email subject line, photo documentation of any reported damage or defect will be helpful to us.


- HOW TO RETURN

All returns, except defective or damaged items, must be visibly unused and have original tags to be eligible for a return. Please note you are responsible for the cost of return shipping. To send your item(s) back, place them into a shipping box / bag, include your MWYW order number, a brief message for the reason you are requesting a refund and ship to:

Motobayashi Co., Ltd.

1-18-17 Kitahorie Nishi-ku, Osaka,

550-0014, Japan
 TEL: 81-6-6536-1784


Please choose your own trackable and insured shipping method. Note that we're not responsible for returns that are lost or damaged in transit.


RETURN CONDITIONS

• You may issue a return within 7 days of receipt.
• Items returned must be in their unused condition with the original packing. We do notaccept a returned item that is worn, damaged, washed or altered in any way.
• We do not accept returned items that were sent back directly without contacting us first.
• Must have all disposable stickers still attached.


- PACKAGE

Please mark clear to your delivery service that the parcel is a RETURN, most couriers have this as an option. If the item is not sent marked RETURN from outside the UK then duty and VAT may be charged and deducted from the refund amount.

Please send all items you wish to return through registered postage or courier service and retain the proof of postage and tracking, as the goods remain your responsibility until received at MWYW.

Except in the case of incorrectly supplied or faulty items, customers are liable for the costs incurred for return postage, please contact us enclosed with detailed images.


- RETURN PRODUCT CONDITION

Please return the products unused, with all the original tags attached, dust bag and the paper box, along with the original shipping invoice supplied with your delivery, whether you choose the return or exchange service.
Returns that are damaged or soiled, washed or altered (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused.

Once your return has been received, we aim to process it as quickly as possible. Please note that at peak sale seasons, it may take us up to 14 days to process your return or exchange.


- REFUND PROCESS DATE

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please clearly state whether you are returning for a refund or exchange (where available), refunds will be paid by the same method as the original order. The original shipping charges will not be refunded.

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

If you have any queries regarding your return or exchange, please email info@en.mwyw- onlineshop.com.